Friday, 18 May 2012

Ulta 3 Mini Haul



For those of you who read my blog regularly, you may have noticed my comment about the Ulta3 nail polish that I purchased from Coles. If you didn't, let me fill you in!

It was a late night Coles run with the boyfriend and we were just getting a couple of quick things for the weekend, when I passed a box filled with Ulta3 nail polishes for only $2.00 each. I spotted the most amazing colour "Candied Violet" and quickly threw it in the basket without thinking. When I brought it home to give it a try, I found that it was completely empty!

I was so upset, and I was a bit ashamed to go back to Coles to return it as I also assumed they would return my $2.00 and probably throw it back in the box so another unsuspecting lady may buy it.

I decided to contact both Coles and The Heat Group (who distribute Ulta3 in Australia) about this issue. Within 24 hours a lovely lady from The Heat Group  responded to me apologising for that, and offering to send me a replacement free of charge. I was really pleased with their quick response to my problem. (In other news, Coles did not respond for weeks and had nearly nothing to say about it.)

Unfortunately I discovered the colour I had chosen was now discontinued. I chose another colour I'd seen a lot of "Lagoon" and she promptly sent it out to me.

I was delighted to discover she had also added two other colours similar to Candied Violet, completely free!



Lagoon
A gorgeous lime green colour that I just can't wait to put on my nails!



Orchid
I was really pleased with this colour, as you can imagine. It's so beautiful, and I'm so grateful she chose beautiful colours to send me in place of the empty one!



Sweet Violet
I'd actually searched for this one in my local chemist and couldn't find it, so I'm really, really happy she sent this one off to me!


So overall I just wanted to share my experience with The Heat Group with you all. They are a really great company and obviously they hold customer service in very high regard. Their responses were so quick, so polite and they went out of their way to make the issue better. They could have replied to me just telling me to take it back to the place of purchase for a full refund, but instead they went that extra mile.

So all in all, Ulta3 is a brand I will continue to buy, not just because of their amazing products, but because of their amazing and very pleasant customer service! So thank you to Tara from the Heat Group who made all of that possible!

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12 comments

  1. Aww thats really sweet of them. xo

    ReplyDelete
  2. These looks really cool :)

    Nafisah xxxx

    http://bamblingsofnaffy.blogspot.co.uk/

    ReplyDelete
  3. Woah, that's so nice of them! :)

    ReplyDelete
  4. I've seen Ulta 3 polishes around but have yet to try them! Now i might :)

    But seriously, it was empty!? that is so weird... but at least they were nice enough to give you a replacement and free ones!

    ReplyDelete
    Replies
    1. Definitely try them, they're worth it!
      I was so sad when I found out it was empty... I guess it was just a really old one and somehow got itself into circulation lol! But they are really nice to deal with :)
      xx

      Delete
  5. I bought a few Ulta3 polishes recently to try out and liked them a lot. Especially for the price.

    Good to hear about a brand that cares and goes the extra mile for customers. It makes me want to purchase more polish from them.

    ReplyDelete
    Replies
    1. Oh that's great! I definitely have more respect for the brand after the way they handled it, and I'll definitely be buying more! The price is also veryyy good :)
      xx

      Delete

Friday, 18 May 2012

Ulta 3 Mini Haul



For those of you who read my blog regularly, you may have noticed my comment about the Ulta3 nail polish that I purchased from Coles. If you didn't, let me fill you in!

It was a late night Coles run with the boyfriend and we were just getting a couple of quick things for the weekend, when I passed a box filled with Ulta3 nail polishes for only $2.00 each. I spotted the most amazing colour "Candied Violet" and quickly threw it in the basket without thinking. When I brought it home to give it a try, I found that it was completely empty!

I was so upset, and I was a bit ashamed to go back to Coles to return it as I also assumed they would return my $2.00 and probably throw it back in the box so another unsuspecting lady may buy it.

I decided to contact both Coles and The Heat Group (who distribute Ulta3 in Australia) about this issue. Within 24 hours a lovely lady from The Heat Group  responded to me apologising for that, and offering to send me a replacement free of charge. I was really pleased with their quick response to my problem. (In other news, Coles did not respond for weeks and had nearly nothing to say about it.)

Unfortunately I discovered the colour I had chosen was now discontinued. I chose another colour I'd seen a lot of "Lagoon" and she promptly sent it out to me.

I was delighted to discover she had also added two other colours similar to Candied Violet, completely free!



Lagoon
A gorgeous lime green colour that I just can't wait to put on my nails!



Orchid
I was really pleased with this colour, as you can imagine. It's so beautiful, and I'm so grateful she chose beautiful colours to send me in place of the empty one!



Sweet Violet
I'd actually searched for this one in my local chemist and couldn't find it, so I'm really, really happy she sent this one off to me!


So overall I just wanted to share my experience with The Heat Group with you all. They are a really great company and obviously they hold customer service in very high regard. Their responses were so quick, so polite and they went out of their way to make the issue better. They could have replied to me just telling me to take it back to the place of purchase for a full refund, but instead they went that extra mile.

So all in all, Ulta3 is a brand I will continue to buy, not just because of their amazing products, but because of their amazing and very pleasant customer service! So thank you to Tara from the Heat Group who made all of that possible!

12 comments:

  1. Aww thats really sweet of them. xo

    ReplyDelete
  2. These looks really cool :)

    Nafisah xxxx

    http://bamblingsofnaffy.blogspot.co.uk/

    ReplyDelete
  3. Woah, that's so nice of them! :)

    ReplyDelete
  4. I've seen Ulta 3 polishes around but have yet to try them! Now i might :)

    But seriously, it was empty!? that is so weird... but at least they were nice enough to give you a replacement and free ones!

    ReplyDelete
    Replies
    1. Definitely try them, they're worth it!
      I was so sad when I found out it was empty... I guess it was just a really old one and somehow got itself into circulation lol! But they are really nice to deal with :)
      xx

      Delete
  5. I bought a few Ulta3 polishes recently to try out and liked them a lot. Especially for the price.

    Good to hear about a brand that cares and goes the extra mile for customers. It makes me want to purchase more polish from them.

    ReplyDelete
    Replies
    1. Oh that's great! I definitely have more respect for the brand after the way they handled it, and I'll definitely be buying more! The price is also veryyy good :)
      xx

      Delete

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