Friday 18 May 2012

Ulta 3 Mini Haul



For those of you who read my blog regularly, you may have noticed my comment about the Ulta3 nail polish that I purchased from Coles. If you didn't, let me fill you in!

It was a late night Coles run with the boyfriend and we were just getting a couple of quick things for the weekend, when I passed a box filled with Ulta3 nail polishes for only $2.00 each. I spotted the most amazing colour "Candied Violet" and quickly threw it in the basket without thinking. When I brought it home to give it a try, I found that it was completely empty!

I was so upset, and I was a bit ashamed to go back to Coles to return it as I also assumed they would return my $2.00 and probably throw it back in the box so another unsuspecting lady may buy it.

I decided to contact both Coles and The Heat Group (who distribute Ulta3 in Australia) about this issue. Within 24 hours a lovely lady from The Heat Group  responded to me apologising for that, and offering to send me a replacement free of charge. I was really pleased with their quick response to my problem. (In other news, Coles did not respond for weeks and had nearly nothing to say about it.)

Unfortunately I discovered the colour I had chosen was now discontinued. I chose another colour I'd seen a lot of "Lagoon" and she promptly sent it out to me.

I was delighted to discover she had also added two other colours similar to Candied Violet, completely free!



Lagoon
A gorgeous lime green colour that I just can't wait to put on my nails!



Orchid
I was really pleased with this colour, as you can imagine. It's so beautiful, and I'm so grateful she chose beautiful colours to send me in place of the empty one!



Sweet Violet
I'd actually searched for this one in my local chemist and couldn't find it, so I'm really, really happy she sent this one off to me!


So overall I just wanted to share my experience with The Heat Group with you all. They are a really great company and obviously they hold customer service in very high regard. Their responses were so quick, so polite and they went out of their way to make the issue better. They could have replied to me just telling me to take it back to the place of purchase for a full refund, but instead they went that extra mile.

So all in all, Ulta3 is a brand I will continue to buy, not just because of their amazing products, but because of their amazing and very pleasant customer service! So thank you to Tara from the Heat Group who made all of that possible!

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Friday 18 May 2012

Ulta 3 Mini Haul



For those of you who read my blog regularly, you may have noticed my comment about the Ulta3 nail polish that I purchased from Coles. If you didn't, let me fill you in!

It was a late night Coles run with the boyfriend and we were just getting a couple of quick things for the weekend, when I passed a box filled with Ulta3 nail polishes for only $2.00 each. I spotted the most amazing colour "Candied Violet" and quickly threw it in the basket without thinking. When I brought it home to give it a try, I found that it was completely empty!

I was so upset, and I was a bit ashamed to go back to Coles to return it as I also assumed they would return my $2.00 and probably throw it back in the box so another unsuspecting lady may buy it.

I decided to contact both Coles and The Heat Group (who distribute Ulta3 in Australia) about this issue. Within 24 hours a lovely lady from The Heat Group  responded to me apologising for that, and offering to send me a replacement free of charge. I was really pleased with their quick response to my problem. (In other news, Coles did not respond for weeks and had nearly nothing to say about it.)

Unfortunately I discovered the colour I had chosen was now discontinued. I chose another colour I'd seen a lot of "Lagoon" and she promptly sent it out to me.

I was delighted to discover she had also added two other colours similar to Candied Violet, completely free!



Lagoon
A gorgeous lime green colour that I just can't wait to put on my nails!



Orchid
I was really pleased with this colour, as you can imagine. It's so beautiful, and I'm so grateful she chose beautiful colours to send me in place of the empty one!



Sweet Violet
I'd actually searched for this one in my local chemist and couldn't find it, so I'm really, really happy she sent this one off to me!


So overall I just wanted to share my experience with The Heat Group with you all. They are a really great company and obviously they hold customer service in very high regard. Their responses were so quick, so polite and they went out of their way to make the issue better. They could have replied to me just telling me to take it back to the place of purchase for a full refund, but instead they went that extra mile.

So all in all, Ulta3 is a brand I will continue to buy, not just because of their amazing products, but because of their amazing and very pleasant customer service! So thank you to Tara from the Heat Group who made all of that possible!

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